If your account has been banned and you believe this was a mistake or would like more information, you can contact our Support Team for clarification.
What to do
Visit our Support Platform.
Click on Submit a request.
Select the Account category.
Information to include
When submitting your request, please provide the following details:
Game name
Player ID (if known)
What happens next
Once your ticket is submitted, our Support Team will review your request and provide you with details regarding:
The reason for the sanction
The type and duration of the ban (if applicable)
⚠️ Important:
All bans are issued according to our rules and policies. Submitting a ticket does not guarantee a ban will be lifted, but it allows you to receive clarification or appeal where applicable.